TERMS & CONDITIONS
Dear customers, when you book online or via phone with Kraftwagen-Auto you should read and agree to the terms and conditions of the booking prior to
making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

BOOKING:
● Bookings are deemed to be placed with Kraftwagen-Auto booking portal. Bookings may also be made by calling the phone and speaking to the
supervisor. Payment is made through an online link or via payment gateway only. Kraftwagen-Auto reserves the right to cancel or restrict bookings subject
to availability.

PRICING:
● All prices are listed on our service menu which can be found on the site. We reserve the right to change pricing without prior notice.

PAYMENT:
● Payment is made prior to any work being done.

Booking Terms & Conditions
● Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
● Kraftwagen-Auto will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings
contained inside of the vehicle or to the location of service.
● All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of
cleaning will be limited to the cost of the service.
● Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
● We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without
penalty.
● Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
● We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
● All vehicles are cleaned at the customers own risk
● Kraftwagen-Auto reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
● Kraftwagen-Auto reserves the right to refuse or deny customer demands above and beyond the booked detailing
● Kraftwagen-Auto will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any
such behaviors be encountered.

Pricing and Payments Terms & Conditions
● Kraftwagen-Auto reserve the right to charge a proportional rate for any work that is not within the boundaries of the booking.
● A minimum 35% surcharge will be applied to all jobs that involve excessive
pet hair, urine, vomit, blood, feces, or other hazardous materials.
● Our prices are based on detailing type, location, type of car and condition of the vehicle.
● Kraftwagen-Auto reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
● Kraftwagen-Auto reserves the right to amend any price during the detailing should it differ from the original estimate.
● Kraftwagen-Auto reserves the right to amend any price during the detailing should it differ from the original estimate.
● Monthly Invoices will be rendered by Kraftwagen-Auto . Once payment is made and the first wash is completed, the remaining washes are not
refundable.

Communication
● Kraftwagen-Auto will send you text messages to confirm your service request.
● Kraftwagen-Auto may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.
● Kraftwagen-Auto may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call
you to inquire about your reasons for canceling.
● All inbound and outbound customer service calls may be recorded for quality assurance.

Cancellation Terms & Conditions
● We require 24 hours’ notice to cancel any booking/detailing service.
● Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 30% of the service cost.
● Same day appointments that are cancelled will incur a charge of 40% of the service cost.
● Kraftwagen-Auto reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
● Kraftwagen-Auto reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
● Kraftwagen-Auto reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure
without penalty to the company.
● Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee
● If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we
will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
● Any claims must be filed within 48 hours of the completion of the service by phone or email. Pictures of the area must be sent to phone or mail within 24
hours of the claim being made.
● Pre-Existing Damages
● It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched,
worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should Kraftwagen-Auto representative find any items
that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Kraftwagen-Auto
responsible for any pre-existing damages to your car.
● Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should Kraftwagen-Auto representative find any exterior imperfections, we will make you aware, however Kraftwagen-Auto will not be responsible for correcting these pre-existing paint imperfections if your service does not include. Kraftwagen-Auto will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you
were not aware of.